Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
technical-support@brightcarbon.com
Article
Last Month
Introduction Easily create motion paths from freeform shapes. Simply copy a shape you wish to use as a motion path, select the target object, and apply this feature. By default, the target object will be kept in its initial position. By shift-clicking, you can keep the motion path in its initial position and move the target object there. Example 1 -
Created for PowerPoint users on PC and Mac, the BrightSlide add-in will help you create, polish, and edit presentations at speed. It draws on industry-standard shortcuts to boost your workflow and provides amazing, extra functionality PowerPoint users have long dreamed of. Created for our presentation designers, but shared with you, for free. Work i
Problem When you download and run the PKG installer, you see this screen at the end: Cause This can happen if the PKG is downloaded to OneDrive and the the file is not set to Always Keep on This Device. Solution Move the PKG to your local Downloads or Desktop folder and run it from there. Note that if your organisation uses OneDrive KFM (Known Folde
Installer failed with “MoveFile failed; code 2” Cause : The add-in was quarantined by over-zealous anti-virus software during installation. We are aware that HP Sure Sense is one cause of this behaviour and you can either restore or add the file as trusted as per the instructions in the HP Sure Sense user guide or uninstall the software. If this hap
Communication Assets Graphical Assets The following assets are available for use in deployment implementations and communications. Name Intended Purpose Asset File Application icon To identify the MSI/PKG installers within a self-serve portal for users. BrandIn app icon transparent 512x512.png
BrandIn is a PowerPoint application add-in. This is not to be confused with a Microsoft Office Add-In which is essentially a web-based application. A PowerPoint application add-in must be installed on the user's computer and it then runs inside PowerPoint. BrandIn works with both the Windows and macOS versions of PowerPoint. It does not support the
TheProblem During the licence registration process you see this dialog from version 1.0.6.9 onwards: (Windows example shown, similar for macOS) Or this one for earlier versions: Cause There are several reasons why this might happen: You're connected via VPN. The ICMP Ping request to our domain at brightcarbon.com is failing due to your environment
Log into remove.bg with your API key To log into remove.bg you will need an API key. An API key is a unique identifier used to authenticate users and connect the PowerPoint add-in to the remove.bg service. Learn how to get yours in a few simple steps: 1. Install the add-in Once installed, select the Remove Background button in the Home tab the
This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All B M Brand Elements This asset bucket is used to contain any content that you can insert on a PowerPoint slide, including shapes, groups, illustrations, charts, tables and more. Brand
Here you can find all the info on our updates to remove.bg for PowerPoint. 1.0.2 | 14MAY2024 MSI Product Code {79C93E49-0605-404D-88DE-876D72CC8CD8} Added support for new maximum image size of 22MB. Added user feedback during the background removal process. Fixed two broken links in the contextual menu. Fixed a bug when nothing happens when trying t
Problem You download and run the Windows installer and see the following error message: Cause Certain Anti-Virus applications can falsely detect BrightSlide as being a PUA (Potentially Unwanted Application) and may block the installation from running as expectd. To confirm this, check to see if the BrightSlide app was installed as follows: Open Wind
Problem When you run PowerPoint after installing BrightSlide, you see a message like this: Reason BrightSlide uses an external script file to facilitate some of its features. If it isn't installed in the right folder, BrightSlide won't work properly. Note that BrightSlide builds the path to this folder using a function which was updated in version 1
BrandIn defines three types of roles as follows: Brand Managers Content curators responsible for managing asset libraries User Consumers of the solution Admin IT administrator responsible for deployment & configuration changes The KB articles are structured to provide the relevant information to each of these roles. Some articles may apply to mu
Here you can find all the info on our updates to BrightSlide for PowerPoint. 1.0.5.8 24JUN2022 16:06 New feature: Distribute by Spacing. Learn more here . Added the Microsoft Show Text Formatting button to the notes pane contextual menu (previously only accessible via the Outline View). Changed Live Char Spacing so it goes up/down in 0.1 increments
General Why is BrightSlide free? Part of our company DNA is sharing. We love to help the presentation community by providing free masterclasses , sharing our knowledge via our blog and giving away lots of cool resources . BrightSlide is another little gift to help all presentation designers build their content faster, smarter and with more flair. On
Search for the issue and expand if for troubleshooting steps. PowerPoint can't load the add-in Problem You see a message like this when PowerPoint starts: Causes The add-in is either missing from the expected folder, quarantined by your endpoint security solution, or is marked as having been downloaded from the internet. Solutions missing or quarant
Introduction Microsoft Windows Defender includes Attack Surface Reduction functionality to reduce an organisation's exposure to malicious software threats. You can learn more about it in this Microsoft Learn article. One of the optional ASR rules available to IT security administrators is this one: Block Win32 API calls from Office macros GUID 92E97
BrandIn is an application add-in for PowerPoint, running on Windows and macOS desktop versions of Microsoft 365. It provides a suite of functionality that helps users create on-brand presentations. This includes access to a library of pre-designed slides, photography, icons and graphics as well as a brand checker and a slide migration tool called Sm
Problem You occasionally or continually see the following message while using BrightSlide even though you already successfully registered your licence: Cause The cause is currently being investigated. Solution The solution will be posted here once the cuas has been established.
PowerPoint has a built in background removal tool but if you've ever used it, it can be frustrating to get the exact result you want. BrightCarbon's remove.bg add-in removes the background from subject-based images in a single click, without leaving PowerPoint. Example subjects on the remove.bg website include people, products, animals, cars and gra
Problem You are using BrightSlide on Windows and at random intervals you see this error: It can happen when you interact with many of the BrightSlide features. Cause This is due to a Microsoft Office VBA compiler issue and it appears to happen with the 64-bit version of PowerPoint for version 7.1.11.33 of the core VBA engine (VBE7.DLL). It also appe
If you need to disable BrightSlide for any reason, this article shows you the steps to do that. This is different to uninstalling as you can re-enable BrightSlide at any time. To re-enable BrightSlide, simply follow the same instructions. Windows Start PowerPoint. Click File / Options / Add-ins. Change the Manage drop down at the bottom of the windo
Problem You're using the prototype Theme Fonts feature on macOS and you see this message: Cause In order for BrightSlide to be able to populate the list of fonts in the window below, it's needs to request the macOS Font Book app to provide the list of installed fonts. This is called Automation and to do that, the user has to grant PowerPoint with pe
Problem This error appears when trying to use BrightSlide on macOS with PowerPoint version 16.79 Cause The issue is related to a bug in Microsoft 365 Office apps for macOS. It only occurs with version 16.79 and affects PowerPoint, Excel and Word. Fix You can either disable BrightSlide and wait for 16.79.1 (16.79.23111614) or higher, switch to the be
General questions Where can I get support? For anything related to image background removal, please refer to the remove.bg website. For anything relating to the add-in and its integration within PowerPoint, please contact BrightCarbon via our website. Can you develop a custom PowerPoint add-in for my organisation? Absolutely. Contact us to discu
It provides us with powerful presentation material to use again and again. This helps us get our message across and enhances our professional image.
Joe Critchley Trade Extensions